Frequently Asked Questions

Tavorlune™ is operated by Guangzhou Yahui Watch Co., Ltd.

Tavorlune™ offers pet supplies, including feeding essentials, walking accessories, interactive toys, and everyday comfort items. Materials, dimensions, care requirements, and intended uses vary by product. Please review the individual product description before purchasing.

Colors may appear differently because of photography, lighting, screen settings, or display calibration. Minor differences in finish, texture, dimensions, or weight may occur within the specifications stated in the product listing. Such differences are not necessarily defects. This does not affect your rights where a product is damaged, defective, incorrect, or materially different from its description.

Minor differences in finish, texture, color tone, or dimensions within the stated product specifications are not necessarily defects. If an item is damaged, defective, incorrect, or materially different from its description, contact customer support so we can review it.

Tavorlune™ represents our retail brand and product selection. Products may be sourced from independent manufacturers and suppliers. We focus on a thoughtful balance of practical function and a warm, modern aesthetic.

We consider the intended purpose, practical features, and suitability of an item for feeding, walking, play, or everyday comfort. Please review individual product information and choose products appropriate for your pet’s size, needs, and behavior.

Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotions, or unusually high order volume, processing may require up to 5 business days.

Estimated carrier transit time for supported United States destinations is generally 10–15 business days after dispatch. Processing time is additional; delivery estimates are not guaranteed arrival dates.

Available shipping methods and applicable shipping charges are calculated and displayed during checkout before payment is completed.

Depending on inventory availability, product location, and destination, orders may be fulfilled from our facilities or designated fulfillment partners. The shipment origin may differ from our registered business address.

Once your order has been dispatched and tracking becomes available, shipping or tracking information will normally be sent to the email address provided during checkout.

Contact service@tavorlune.com with your order number. We will review the available shipment information and contact the relevant service provider where appropriate.

Check the delivery area, mailbox, household members, building reception, neighbors, and the carrier where appropriate. If the parcel still cannot be located, contact us for further review. A “Delivered” status does not automatically prevent us from reviewing your claim.

Change or cancellation requests should be submitted as soon as possible after an order is placed. We will make reasonable efforts to assist before fulfillment begins, but a change or cancellation cannot be guaranteed after processing, fulfillment, packaging, shipment preparation, or dispatch has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the conditions stated in our Return & Refund Policy.

Email service@tavorlune.com with your order number, the item you wish to return, the reason for the return, and relevant photographs or videos where appropriate.

Please do not automatically send merchandise to our registered business address. After your request has been approved, customer support will provide the appropriate return warehouse address and return instructions.

Customers are generally responsible for shipping costs on preference-based returns. If a confirmed problem was caused by an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.

After an approved return has been received, inspected, and approved, an eligible refund is initiated to the original payment method within 5–10 business days. Your payment provider may require additional time to post the credit to your account.

Please inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us within 7 calendar days after delivery. Include your order number, a description of the issue, and clear photographs or videos showing the product, packaging, and shipping label where appropriate.

After the issue has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, return, or other reasonable solution at no additional cost for an error attributable to us.